Customer Service

How do I make a return or exchange?

Because all of our items are hand-made, we will not be able to give any Refunds or Credits for returns.  However, we will be happy to give you a Merchandise Credit or Exchange for any defective item provided that such item has not been used, worn, or otherwise altered.  Exchanges must be requested within 7 days of receipt of merchandise .  Any “Sale Merchandise” will be considered a Final Sale.

We want you to love your Shore items as much as we do, so please feel free to contact us below or at tracy (at)  if you have any problems or concerns.


Please fill out the form below and we will be back in touch with you.